Billing, Subscriptions
& Refunds

All "Billing, Subscriptions & Refunds" questions

I already purchased BitePal — why is it asking me to pay again?

Don’t worry, you won’t be charged twice! This usually happens for one of these reasons:

  • You’re logged into a different account than the one used for purchase
  • Your subscription was purchased on a different platform (iOS, Android, or Web)
  • Your subscription has expired

What to do: Open the app and log in using the same email, Apple ID, or Google account you used when you first subscribed — and on the same platform.

Still seeing the payment screen? Reach out to us at [email protected] and we’ll sort it out right away 🙏

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