I already purchased BitePal — why is it asking me to pay again?
Don’t worry, you won’t be charged twice! This usually happens for one of these reasons:
- You’re logged into a different account than the one used for purchase
- Your subscription was purchased on a different platform (iOS, Android, or Web)
- Your subscription has expired
What to do: Open the app and log in using the same email, Apple ID, or Google account you used when you first subscribed — and on the same platform.
Still seeing the payment screen? Reach out to us at [email protected] and we’ll sort it out right away 🙏