Frequently asked questions

BitePal offers auto-renewing subscriptions, meaning your plan renews automatically at the end of each billing period.

Your subscription is charged at the beginning of each cycle and will continue until you cancel it.

Yes, all BitePal subscriptions renew automatically at the end of each billing cycle unless you cancel them in advance.

Your subscription can be canceled at any time via one of the following methods:

If you can't find your subscription, please check if you purchased a lifetime plan.

If you experience any issues, contact us at [email protected].

This usually happens if:

• You're logged into a different account
• Your subscription was purchased on another platform (iOS, Android, or Web)
• Your subscription has expired

Make sure you're using the same account and platform used for the purchase.

This may happen if:

• You purchased an additional product or upgrade. The charges may reflect two separate purchases:
  • one for the Custom Meal Plan and Vitamin Guide, and
  • one for the BitePal app subscription
• You may also have multiple active subscriptions on different platforms (Web, App Store or Google Play)

Please note that subscriptions renew automatically unless canceled before the billing date.

Please note that deleting the app does not cancel your subscription.

You need to cancel your subscription manually through the App Store or Google Play. If your purchase was made via the web, you can cancel it directly in the app or contact us at [email protected] and include your invoice.

Refund eligibility depends on where you purchased your subscription:

• App Store / Google Play: Request within 2 days of purchase
• Website: Request within 30 days and meet usage requirements
• Renewals: Request within 48 hours if there is no activity after renewal

All refund requests must follow the conditions outlined in our policy.

If the purchase was made through App Store or Google Play, to refund your subscription, please follow one of these links:

• Android: support.google.com/googleplay
• iOS: support.apple.com

If the purchase was made via the Web, contact us at [email protected] and include your invoice.

For more details, please review our Refund Policy.

If your purchase was made through the App Store or Google Play, please follow the instructions below:

If you can't find your subscription, please check if you purchased a lifetime plan.

If you experience any issues, contact us at [email protected].

This usually means:

• You're logged into a different Apple ID or Google account
• The subscription was purchased on the Web
• The subscription has already been canceled or expired

Try checking all your accounts or platforms used, or contact us at [email protected].

Your PRO access will activate automatically once you're logged in.

If you're having trouble logging in, contact us at [email protected].

If you're having trouble logging in, contact us at [email protected].